Refund policy
Last Updated: [07/06/2026]
At Just4pets, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and components received with the product.
- Be accompanied by proof of purchase or order confirmation.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned:
- Used grooming products.
- Products showing signs of wear, damage, or misuse.
- Customized or personalized products.
- Gift cards and promotional items.
3. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please provide:
- Your order number.
- A description of the issue.
- Clear photos or videos showing the problem.
After review, we will offer a replacement, store credit, or full refund where appropriate.
4. Return Process
To initiate a return, please contact our support team:
Email: Just4pets.usa@gmail.com
Please include:
- Full name
- Order number
- Product name
- Reason for return
Once your request is approved, we will provide return instructions.
Do not send products back without prior authorization.
5. Return Shipping Costs
- Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrectly shipped.
- Original shipping charges are non-refundable unless required by applicable law.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
6. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original payment method within 5–10 business days.
Processing times may vary depending on your bank or payment provider.
7. Late or Missing Refunds
If you have not received your refund after the expected processing period:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at:
8. Order Cancellations
Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, cancellation may no longer be possible.
9. Exchanges
We only replace items if they are defective, damaged, or received in error.
For exchange requests, please contact:
10. Contact Information
If you have any questions regarding this Return & Refund Policy, please contact us:
Just4pets
Email: Just4pets.usa@gmail.com
Phone: [+1 (929) 368 4517]
Address: [30 N GOULD ST STE R SHERIDAN, WY 82801]
Thank you for shopping with Just4pets. We appreciate your trust and are committed to providing quality products and excellent customer service for you and your beloved pets.