Shipping policy

Last Updated: [DATE]

Thank you for shopping with Just4pets. We are committed to delivering your orders as quickly and efficiently as possible.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, processing times may be extended. If a significant delay occurs, we will notify you by email.

2. Shipping Times

Estimated delivery times vary depending on your location.

United States

Estimated delivery: 1–3 business days

Please note that these are estimated delivery times and are not guaranteed.

3. Shipping Costs

Shipping fees are calculated at checkout based on the destination and selected shipping method.

From time to time, Just4pets may offer:

  • Free Shipping promotions
  • Discounted Shipping offers
  • Seasonal delivery promotions

These offers will be clearly displayed on the website when available.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.

Tracking information may take several days to become active depending on the shipping carrier.

5. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and other charges may apply depending on your country's regulations.

These charges are the responsibility of the customer.

Just4pets is not responsible for delays caused by customs clearance procedures.

6. Delayed Deliveries

While we strive to ensure timely delivery, delays may occur due to:

  • Customs inspections
  • Weather conditions
  • Carrier disruptions
  • High shipping volumes
  • Events beyond our reasonable control

We appreciate your patience and understanding in such situations.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping fees may apply.
  • The package may be returned to us.

Just4pets is not responsible for orders shipped to incorrectly provided addresses.

8. Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please:

  1. Check with household members or neighbors.
  2. Contact the shipping carrier.
  3. Contact our support team.

Just4pets is not responsible for lost or stolen packages after delivery has been confirmed by the carrier.

However, we will do our best to assist you in resolving the issue.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Include:

  • Your order number
  • Photos of the damaged product
  • Photos of the packaging

Our team will review your case and provide an appropriate solution.

10. Multiple Packages

In some cases, products from the same order may be shipped separately.

If this occurs, you may receive multiple tracking numbers and packages arriving on different dates.

11. Contact Information

If you have any questions regarding shipping, please contact us:

Just4pets

📧 Email: Just4pets.usa@gmail.com

📞 Phone: [+1 (929) 368 4517]

📍 Address: [30 N GOULD ST STE, SHERIDAN, WY 82801]

Our customer support team will be happy to assist you.